EXCHANGE/RETURNS PROCEDURE: Prior to returning any item, authorization must first be obtained from your sales representative. All returns must be pre-approved before the merchandise is sent back. No credit will be issued on merchandise returned without prior approval. We must receive all products within 10 days of authorization (International returns within 10 days plus reasonable shipping times). Items received after 10 days will be refused. All returned product must be accompanied by a copy of a completed RMA form, available from the Dealer's Area of our website, or from your sales representative. We reserve the right to refuse shipments sent without prior approval, to discard any items we receive not purchased from Sorcery, Inc., it is very common for us to receive pirate versions of our invention for repair, we will upgrade these to our version for $20.00, please always include your phone number with repair returns and $5.00 for return shipping and handling. If you receive incorrect merchandise or did not receive merchandise you ordered, please contact us as soon as possible. All items must be returned with the original packaging and in new condition. Please do not return items with price tags, ripped or torn packaging, stickers, etc. All returns must also be accompanied with a copy of the original invoice from which the merchandise was purchased. Items will not be accepted without proof of purchase. Authorized returns are subject to a 15% restocking fee and you are responsible for shipping cost both ways. Items cannot be returned after 30 days from receipt. Your credit will be applied toward future orders. No cash refunds will be issued. Defective items should be returned immediately for replacement and are typically shipped on the next sales order, all appearing pole items damaged from misuse ( which is typically always the case ) will not be repaired or refunded, you will need to purchase a new one and be more careful with it in the future. The following items are non-returnable: all digital and analog media (DVDs, CDs, e-Books, Videos, etc.), special order items and sale items. Defective digital and analog media may be exchanged for the same title only. Shipping and handling charges are not refundable. You are responsible for shipping charges on all return shipments. Any deviation from the return process outlined above may result in a delay of your credit, an additional restocking fee of up to 30%, and possibly a refusal of your return. In the event of a mistake or shortage on your order, please contact your sales representative within 5 business days of receipt by calling 1-530-778-3308 or through e-mail. If merchandise must be returned due to our mistake, the 15% Restocking Fee will be waived. REFUSED DELIVERIES AND CUSTOM ORDERS: There will be a 15% restocking fee on all refused deliveries and/or after three delivery attempts without acceptance. Any custom-ordered merchandise may not be returned for any reason unless damaged or defective and returned for a replacement. All orders returned to Murphy's Magic Supplies, Inc. by UPS will be subject to a 15% restocking fee plus shipping costs. This amount will be logged onto your account and added to your next order. GOVERNING LAW. This contract and these terms and conditions shall constitute the entire agreement between Sorcery, Inc. and purchaser, and shall be Governed by and construed according to the internal laws of the state of California and of the United States of America (without reference to principles of conflicts of laws). The rights and obligations of the parties hereunder shall not be governed by the provisions of the 1980 U.N. convention on contracts for the international sale of goods. Any failure to insist upon strict performance of the Terms and Conditions of this agreement shall not be deemed to be a waiver of any other breach or default in the performance of the same or any other covenant, term or condition contained herein. Sorcery, Inc.
351 Clark Creek Road
Lewiston Ca, 96052
(530) 778-3308
Fax: 1-530-778-3569 MyITR.com MagicProducts.org ITRMagicTricks.com |
